Booking Terms and Conditions

Please read this document carefully.  You will be required to indicate your consent to its conditions on your programme application form.

1. Admissions

To ensure a place on the programme of your choice, Iron Mill College recommends that you complete the online application form, plus payment of the booking deposit for your chosen programme at www.ironmill.co.uk.

For the Certificate in Counselling and Iron Mill College Post Qualifying courses:

• To reserve a place on the course of your choice, Iron Mill College recommends that you pay the enrolment deposit for your chosen programme at ironmill.co.uk and complete the online application form.
• Please note that the name used in your application must be the same name as listed on your passport.
• If you require assistance in completing an application form, please contact Admissions@ironmill.co.uk.
• Application forms which are not completed in full, with the accompanying deposit, cannot be processed.

For the Certificate in Transactional Analysis Theory and Practice, Advanced Diploma in Integrative Counselling and Advanced Transactional Analysis Psychotherapy courses:

• Applicants should complete the online application form. Once you have been offered a place on the course you will be invited to pay the enrolment deposit.
• Please note that the name used in your application must be the same name as listed on your passport.
• If you require assistance in completing an application form, please contact Admissions@ironmill.co.uk.
• Application forms which are not completed in full, with the accompanying evidence of required academic / vocational qualifications, cannot be processed.

For the Foundation Degree and BA (Hons) Degree validated by the University of Worcester: Applicants should follow the University’s admissions process, which has its own Terms and Conditions.

Upon receipt of an application, you may be required to attend an interview as part of the application process. You will be notified whether you have been offered a place on the course and invited to pay the enrolment deposit within 5 working days of interview. 

Courses may have varying entry requirements; it is the responsibility of the applicant to ensure that they fulfil the minimum entry requirements for their chosen programme of study and ensure that the programme chosen is suitable for their needs and level of ability. If Iron Mill College identifies that the applicant has not met the minimum requirement for the programme, Iron Mill College has the right to withhold an offer of a place on the course.

Once an applicant accepts an offer of a place on a course at Iron Mill College, they agree to abide by the rules and regulations of the College. Please see our Student Agreement, available in the downloads section.

2. Language Requirements

Iron Mill College does not require you to have a qualification in English language or to take a specific test before you can register for a course. However, you do need to have a reasonable standard of English to study with us successfully. A poor understanding of English language makes study much more difficult, and you will need to allow extra time for study.

If you are concerned about your level of understanding, there are a number of organisations which will enable you to improve your English skills. Further information can be found on our website.

3. Fees and Refund Policy

Applications should be completed and returned with the appropriate deposit for the programme of choice. Any deposit paid is deductible from the programme fees if the applicant is successful in securing a place on the programme.

3.1 In the event of cancellation by the student Iron Mill College must receive notification at least 6 weeks notice prior to the course commencement date. Any fees paid will be returned less and administration charges of £125.

3.2 In the event of cancellation by the student wherein Iron Mill College receives notification 4 weeks or less prior to the course commencement date the deposit is non refundable.

3.3 Once a course has commenced, full course fees are normally payable and refunds are not ordinarily available. This does not affect any statutory consumer rights the student may have. The College may, at its discretion, consider refunds or fee adjustments in exceptional circumstances.

3.3.1 Should a student decide to withdraw they must first arrange a tutorial with their tutor and then advise student services of their decision to withdraw and complete a ‘Notice to Withdraw from Programme of Study’ form.

3.3.2 Once a decision has been made upon the refund review in the withdrawal process the student will be notified.

3.3.3 Should a student disagree or wish to appeal the decision they can follow the procedure as per the ‘Notice to Withdraw from Programme of Study’ form.

3.4 For website bookings: By ticking the 'I accept Terms and Conditions' box contained within the course's 'Book Now' Tab, you are acknowledging your understanding and acceptance of this clause.

3.5 For all other bookings: By signing your course Application Form, you are acknowledging your understanding and acceptance of this clause.

3.6 Where a refund is applicable, a reasonable administration charge of up to £125 may be applied to reflect administrative costs incurred.

3.7 Any fees remaining unpaid by the student that have been deemed as non-refundable will be viewed as outstanding debt and as such the college reserves the right to collect these funds as outstanding debt.

3.8 If the booking was made by an organisation or employer, substitution of the original course applicant for another person can be made with the consent of the College, subject to that person meeting any course or College requirements. The College must be notified of any substitution of persons attending courses four weeks before the course start date, the substitution will need to complete the full application process prior to commencing a course.

3.9 Cancellation by Iron Mill College before a course commences; Whilst every attempt is made to ensure that all advertised courses run, Iron Mill College will notify the client of cancellation as soon as possible where it believes on reasonable grounds that cancellation is necessary.

3.9.1 Iron Mill College shall notify the client of cancellation not less than 14 days prior to the commencement of the course where numbers failed to reach a workable minimum for the commencement of the course.

3.9.2 In the event of cancellation clients will be offered the choice of the following options:

• Another course on a different date or at a different venue; or
• Full refund of the course fee paid (including the deposit paid).

4. Non-Payment of Fees

If tuition fees remain unpaid, the College may, after reasonable notice, suspend access to relevant academic services, including teaching sessions, assessment, learning materials and/or progression or certification, until outstanding amounts are settled. Any individual payment arrangements must be agreed in writing and attached to the Tuition Fee Contract.

4.1 If, at the end of the academic year, you are in debt to the College for any tuition fees or have not submitted any required course work, assignments or materials, you will not be allowed to enrol for the next academic year until such time as all debts and/or course requirements have been met.

4.2. If, at the end of the academic year, you are in debt to the College for any other charges including, but not limited to, interest and finance charges for late payments received, you will not be allowed to access these services until the specific related debt is paid.

4.3Under no circumstances will a certificate of attendance or final award certificate be issued if any fees remain outstanding.

4.4 In accordance with The Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges), you have a cooling off period in which you may cancel your enrolment by giving notice to the Company in writing or by email. This right expires 14 days from the date of either your first payment towards the course (including deposits) or the date on which you signed your contract (if sooner that the first payment).

In the case of distance learning courses supplied electronically, you must not download or stream such courses during the 14 day cancellation period as you will not have the right to change your mind and cancel your enrolment after you have downloaded or streamed the course.

4.5 Key information relating to tuition fees, payment schedules, cancellation, withdrawal and refunds is provided to applicants prior to enrolment and forms part of the pre-contract information made available before acceptance of this agreement.

External debt collection:

Iron Mill College reserves the right to refer outstanding debt, relating to ex-students to an external debt collection for recovery. 

5. Tax Relief

It is the responsibility of the student to claim back any tax relief available for Iron Mill College programmes.  Iron Mill College will provide a Student Status letter and Statement upon request from the student, to assist in their application for tax relief. Students must keep a copy of all electronic receipts, these will not be re-issued. 

6. Leaving / Transferring Programme Policy

Continued Professional Development courses and workshops: Bookings for these courses are not eligible for transfer.  These courses can be cancelled, and refunds made up to 14 days before the event.

Entry, Advanced and Post Qualifying Iron Mill College courses: If you are considering withdrawing or transferring from your course, you are advised to consult your Tutor prior to making your final decision. If you do decide to withdraw or transfer to another course at Iron Mill College, you should immediately notify the Student Services Officer in writing stating the reasons for leaving the programme. There is a “Leaving Form” available for this purpose. The College will acknowledge the Leaving Form within five working days setting out whether any refund is payable further to Iron Mill College’s Refund Policy.

Courses validated by the University of Worcester: The university has its own regulations regarding leaving/ transferring/ pausing your studies and you are advised to contact Registry Services.

8. Student Requirements

Students are required to have sufficient IT skills and access to appropriate IT facilities to participate in their chosen programme. All students are assigned an individual email address and given access to an online Student Portal. The Portal includes programme materials, an online library and College announcements etc. Students are required to upload all written assignments online through our eSubmissions system built into the Student Portal.

Email is the primary communication method of the College and all students are requested to access their individual email account on a regular basis to ensure receipt of all notices. Iron Mill College does not take any responsibility for students not regularly accessing email and it is the responsibility of the student to ensure they are up to date with programme information, announcements, and updates.

Students with a disability may require accommodations to facilitate their learning. These adjustments will be fully evaluated by Iron Mill College’s Learning Support Officer. On application students are requested to make Iron Mill College aware of any disability, special need or learning support requirement, to allow us to offer as much support as possible.

Where applicable, students may be requested to undertake an Enhanced DBS check. Failure to disclose information, or making a false or an inaccurate declaration, may result in termination of your training.   Iron Mill College has the right to withdraw a student from the programme if they do not meet these deadlines. 

9. Student Conduct and Discipline

Iron Mill College endeavours to recruit students who are naturally empathic, with good communication skills, and who can maintain their emotional balance, empathy and respect for others even when experiencing frustration, discomfort and stress. This ability must be upheld as the most basic standard for students who train in the fields of mental health and wellbeing. The vast majority of our students meet this standard, which allows Iron Mill College to provide a supportive and welcoming place to train.

Students who cannot maintain an emotionally balanced, empathic and respectful position at times of frustration or stress can – intentionally or unintentionally - create considerable ongoing disruption, upset and anxiety for both staff and students, and impact the learning experience of others. We expect occasional disagreements and conflicts, which are a natural and healthy part of working and learning in groups, but they must be managed through conversation in which respect and care for others is maintained.

Unacceptable behaviours are unjustifiable in all circumstances for adults training for work with vulnerable people within the helping professions, regardless of any provocation a person feels they have been exposed to, as we have established processes in place to manage such concerns in a professional and fair manner.

Please refer to Iron Mill College’s Student Conduct and Disciplinary Policy for further details (available on request). 

10. GDPR, Data Protection

By opting into our mailing list, we will add you to the Iron Mill College marketing database.

We will use the information you provide on this form to stay in touch with you and to provide updates and marketing. We will only use this information to keep you updated with events, courses, services, special offers and important notifications. We won't pass your information on to anyone else. You can unsubscribe at any time. Just let us know by email: enquiries@ironmill.co.uk. For more information about our privacy practices please visit our website.

When you fill out an application or form on our website, we add you to Iron Mill College’s student database to enable us to process your application.

Please note that where we are required to share information with external organisations, for example for DBS checks, consent will always be sought in the first instance.

For further information on our Data Protection notice. ­­­­­­­­­­­­­­­­­­­­  

11. Protection of Students

All University of Worcester validated programmes are protected by the Memorandum of Co-operation with the University of Worcester and as such provision of validated programmes is guaranteed to the student.

 

Website Agreement

• General Agreement
  

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website, terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

• Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. If you find an error or omission at this site, please let us know. Student Testimonial photos are for illustration purposes only and are not of the actual student.

• External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

• Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or to do so and to make use of information made available via the website.

• Copyright

All copyrights in this website are strictly reserved to Iron Mill College. All copyrights in this website including illustrations, pictures, sound, scripts, animation and other material appearing on this website, otherwise known as "content" belong to Iron Mill College or third parties authorising Iron Mill College to use the copyrights. In accessing the Iron Mill College Website, you agree that you will use the contents for your own private use. You may not make alterations, copy, store in any medium (including other websites), distribute, transmit any part of the website without the prior written permissions of Iron Mill College in accordance with the Copyright, Designs and Patents Act.          

• Accuracy

The Information could include technical inaccuracies or typographical errors. We have made reasonable efforts to ensure that the Information is accurate at the time of inclusion. However, like any printed material, the Information may be out of date at the time of access by the visitor. We shall not be liable for any error or omission in, or any failure to update, such Information and any decisions based on the Information are the sole responsibility of the visitor. We reserve the right to make changes to this Website at any time without notice.

• Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

• Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

• Waiver

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

• Cession

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

• Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

• Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of England and Wales without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

• Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at enquiries@ironmill.co.uk.